Help

Signing up for access is quick and the most convenient way to keep track of your account. To create your online access, visit our registration page, fill out the form and submit. Enter your information exactly as it appears on your Ascent Funding welcome letter or any other Ascent Funding correspondence. Account access is available to the borrower and/or cosigner.

Payments can be made in multiple ways. The easiest and most convenient way is to log in to your account and make a payment with a checking or savings account or debit card (no credit cards are allowed). For even more convenience, you can set up recurring payments online so that your payments are made automatically using a checking or saving account. You can also use bill pay through your bank's online bill pay service. (Make sure they don't charge a fee!) Payments can also be sent via mail to Ascent Funding PO BOX 679220, Dallas, TX 75267-9220 or made by calling Ascent Funding at (877) 209-5297.

You can view your billing statement by logging into your account and clicking Manage Account and then Account Documents. This will give you access to view all billing statements.

Forgot your password? Just enter your username associated with your Ascent Funding account, and we'll reset your password.

Forgot your username? We can help you figure it out. You will need to provide us with some information so we can verify your account. An email will be sent to the email address on file and provide further instruction.

Ascent Funding is contracted by your lender to provide you exceptional service - from loan origination to the day you pay your loan in full. We are here to help your lender help you succeed.

Great question. This can sometimes get confusing. The lender provided you the opportunity to obtain the loan. The servicer is contracted by the lender to service your loan after it is disbursed and through the repayment term.

Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, contact us.

Please complete the Postponement Request form in full to explain your current situation and attach it to a message within your borrower portal account. We will review your request to see if you are eligible for any assistance.

If you currently have an Ascent private student loan, Ascent may offer additional benefits for your loan. Please see a list of which benefits if any, may apply.