Help

To log in to your repayment portal, visit AscentFunding.LaunchServicing.com and select “Log In With Ascent Funding.” Use the same login credentials as your Ascent account. Account access is available to both the student borrower and their cosigner, if applicable.

There are several ways you can make a payment on your Ascent loan(s). To make a payment and manage your account from anywhere, download the AscentConnect mobile app from the Apple App Store or Google Play Store and log in using the same credentials as your Ascent account. The best way to ensure you are making payments on time is to set up automatic payments in the AscentConnect mobile app or in your repayment portal at AscentFunding.LaunchServicing.com. As an added bonus, you'll earn an interest rate discount or a one-time statement credit, as applicable, for enrolling in autopay! If you'd rather make an online payment, feel free to visit AscentFunding.LaunchServicing.com, select “Log In With Ascent Funding” and choose the “Payments” tab. Alternatively, we accept mailed payments to Ascent Funding, PO BOX 845073, Dallas, TX 75284-5073. Payments made by a checking or savings account or debit card are accepted. No credit card payments are allowed.

You can view your billing statement by logging in to your repayment portal here, navigating to the “Manage Account” tab then “Account Documents.” This section will give you access to view all your billing statements.

If you forgot your password, visit this site and submit your username associated with your Ascent account. A password reset link will be sent to the email address linked to your username. Please note, this password change only applies to your repayment portal, not your Ascent account.

If you forgot your username, fill out and submit this form to verify your account. An email will be sent to the email address we have on file with further instructions.

Launch Servicing is the servicer on your Ascent loan that is responsible for sending billing statements, assisting in setting up automatic payments to receive a discount or a one-time statement credit, processing payments and/or postponement/deferment requests, updating repayment plans, and providing general repayment account guidance.

The lender provided you with the opportunity to obtain the loan. The servicer (Launch Servicing) is contracted by the lender to service your loan after it is disbursed and throughout the loan repayment term. After your loan has been disbursed, it is possible for the lender to transfer ownership of your loan to a new lender. If this occurs, the servicing of your loan and your online repayment portal will remain unchanged.

Your security is important to us. To ensure that your personal information stays safe, we utilize multi-factor authentication. The first time you log into your account from a new device or browser, you'll be required to enter your username and password as usual. Then, you will be asked to enter a unique code that we will send to you via email. Check your email for the access code and enter it when requested. If you have questions or need help logging in, please call Launch Servicing at 877-209-5297.

If you are having trouble making a payment on your Ascent loan, please contact Launch Servicing to discuss your repayment options at 877-209-5297. If you’ve already spoken with Launch Servicing and are not eligible for any available repayment options, please complete and submit this Ascent Deferment/Postponement Request Form to provide more details on your current situation. Launch Servicing will review your request then reach out to you to discuss your options.

Yes, you can change your payment due date if your loan account is current. To bring your account current, please make sure all outstanding payments have been paid. Once your loan account is current, you can request a payment due date change by contacting Launch Servicing at 877-209-5297 Monday through Friday between the hours of 7:00AM and 7:00PM CT.

To apply for an additional Ascent loan, log in to your Ascent account and select the “Quick Apply” option in your Ascent dashboard. We’ve saved your information from your previous loan, so you just need to review and submit your loan application making it faster and easier to apply.

Your first payment due date depends on the repayment plan you selected during the Ascent loan application process. If you chose to make payments while in school (such as Interest Only, $25 Minimum Repayment, or Immediate Repayment), then your first payment will typically be due 30–45 days after your first loan disbursement. If you selected Deferred Repayment (no payments while in school), your first full loan payment will be due after your grace period ends. Your grace period begins once you’ve finished your program or are no longer enrolled at least half-time and is determined by your loan type. Grace period length may vary by Ascent loan product. If you opted for automatic payments to earn an interest rate discount by choosing to pay $1/month while in school, those $1 automatic payments will also begin 30–45 days after your first loan disbursement.

If you miss a payment, your account may become delinquent, and it could impact your credit score. While we don’t charge late fees, it’s important to stay on top of your payments to avoid negative credit reporting. If you’re having trouble making a payment, we encourage you to contact Launch Servicing by calling 877-209-5297 as soon as possible to discuss your options. If your loan becomes delinquent, Ascent partners with SIMM Associates to help service accounts that have become delinquent. This means SIMM may assist with communication and payment arrangements for overdue balances, and they may reach out to you to help bring your account current.

If you make an extra loan payment, the payment will first be applied to the interest accrued on your loan, then the payment will cover up to the next two (2) payments due. If you prefer to have the extra payment go towards your principle, you will need to contact the Launch Servicing at 877-209-5297 to make that request directly.

If you have selected the deferred repayment option, your in-school deferment period will end once you have graduated or are no longer attending school at least half-time. At that time, you’ll enter a grace period (length varies by Ascent loan product) and your payments will continue to be postponed until the grace period ends. Once the grace period ends, your loan will enter repayment, and full principal and interest payments will begin.

Ascent does not offer loan refinancing or consolidation at this time. However, Launch Servicing will combine the billing of your monthly payment amounts if you have multiple Ascent loans. This means you’ll only need to make one monthly payment, even if you have more than one loan.

If your loan is eligible to receive a 1098-E tax form, you can retrieve your 1098-E tax form by downloading the AscentConnect mobile app from the Apple App Store or Google Play Store and navigating to the “Loans” tab then "Tax Documents.” At the start of each new year, please allow until the end of February for all forms to be uploaded. Please note, not all loans will receive a 1098-E form. If you have not received one, you should consult a tax professional on whether or not the interest paid on your loan is eligible for a deduction.

You can find your loan documents in the “My Documents” section of your Ascent portal. Log in to your Ascent account by visiting AscentFunding.com, then select “Log In” at the top of the page (College borrowers should then select “College Loans” and Career/Impact Loan borrowers should select “Career Loans”). If you are having trouble finding your loan documents, please contact Ascent at servicing@ascentfunding.com.

To submit a requested document, log in to your repayment portal at AscentFunding.LaunchServicing.com. Once logged in, select the “Messages” tab then “Upload Document.” Provide the document description, select the file(s) you need to submit, then select “Send.” You will be contacted after the document is received.

If your loan has defaulted, it may have been transferred to Turnstile Capital Management (TCM) for servicing. You can contact TCM at 1-877-411-3582.
If your loan is delinquent, Ascent partners with SIMM Associates to assist. You can make a payment by logging in to your repayment portal at AscentFunding.LaunchServicing.com. If you'd like to explore other options, please contact us at 1-877-209-5297 or submit this Ascent Postponement/Deferment Request Form.

A borrower may request a deferment by completing an Ascent Postponement/Deferment Request Form and providing the appropriate documentation requested (if applicable). Please allow 7 business days for your request to be processed. All deferments after the In-School period are provided solely at the lender’s discretion. Interest shall continue to accrue on loans during periods of authorized deferment. Unpaid interest is capitalized when the deferment period ends.

For college loans, the following deferment and forbearance options may be available:

• Active-Duty Military Deferment
• In-School Deferment
• Residency / Internship Deferment
• Temporary Hardship Forbearance
• Natural Disaster / Declared Emergency Forbearance

• Active-Duty Military Deferment
• In-School / Residency Deferment
• Bankruptcy Deferment
• Un/Underemployment Deferment (depending on loan type)
• Temporary Hardship Forbearance
• Natural Disaster / Declared Emergency Forbearance

If you are currently in school or in grace period and elected to make a required payment while in school, you may be eligible to adjust your in-school repayment plan to a lower amount or completely defer them. Available repayment options depend on your Ascent loan product. For more information, and to enroll, please call 877-209-5297.

If you have recently entered repayment and are making full principal and interest payments (typically required after exiting your grace period), then you may be eligible for the Progressive Repayment plan. This plan lowers your monthly payments initially and then gradually increases them over time. For more information, and to enroll, please call 877-209-5297.

To update your name, address, email address, or other personal or contact information, please visit AscentFunding.LaunchServicing.com and select “My Profile” or call us at 877-209-5297.

If you are attending an eligible college or university, please have your school update your anticipated graduation date and enrollment status electronically through the National Student Clearinghouse. Contact your Financial Aid Office to see if this is an option and allow up to 30 days for your account to reflect the update.

If you need this change processed sooner than 30 days, please complete our In-School Verification Form with an official Financial Aid Officer and return it to servicing@ascentfunding.com.

If you are attending a bootcamp, career school or other program, please request that your school confirms your enrollment status with Ascent by submitting any program end date changes through the Ascent certification portal. This ensures your loan remains in an “In School” deferment status.

The most convenient way to view your loan payoff details is through the repayment portal where you can log in using your Ascent Funding credentials, select the "Payoff Calculator" link, adjust the "Payoff Date" to your preferred date, and then click "Calculate". You can then make a one-time payment of the calculated payoff amount by selecting "Payments" at the top and clicking "Make a one-time payment." Please note that your payoff payment must be received on or before your selected date by 11:59PM CT or additional interest may accrue leaving a balance owed. If you need any assistance completing this process, please contact us at 877-209-5297.

The best way to ensure you are making payments on time is to set up automatic payments in the AscentConnect mobile app (you can download from the Apple App Store or Google Play Store) or by contacting Launch Servicing at 877-209-5297. You’ll earn an interest rate discount or a one-time statement credit, as applicable, for enrolling in autopay!

Updating your autopayment (ACH) information is made easy by downloading the AscentConnect mobile app from the Apple App Store or Google Play Store and logging in using the same credentials as your Ascent account. You can also log in to the repayment portal here with those same Ascent account credentials to make your updates as well. If you would like additional assistance, please contact the Launch Servicing at 877-209-5297 and we will be happy to assist you.

Some states require that these notices be sent when a payment is made below or above your current or future required monthly payment. You can check your AscentConnect mobile app (you can download from the Apple App Store or Google Play Store) or login to the repayment portal here to ensure that your alternate payment amount did not short-pay the scheduled amount due. You can also call 877-209-5297 with any additional repayment questions you have, to confirm your account is in good standing, and to make sure your current monthly payment amount is correct.

Viewing this information is easy and simple with the AscentConnect mobile app! You can download the AscentConnect mobile app from the Apple App Store or Google Play Store. You can also log in to the repayment portal here with your Ascent Funding login credentials or give us a call at 877-209-5297 and we will be happy to assist you.

No, Ascent does not charge late fees or non-sufficient funds (NSF) fees on our loans. However, even without a fee, missing a payment or paying late may still affect your credit, so it’s best to make payments on time or reach out for help if you need it by giving us a call at 877-209-5297.

If you are planning to go back to an eligible college or university, please have your school update your anticipated graduation date and enrollment status electronically through the National Student Clearinghouse. If you are planning to go back to a bootcamp, career school, or other program, be sure to speak with your school’s administration to ensure your graduation date is updated in the Ascent certification portal. If you need more money to cover tuition and other school-related expenses, you can apply for an additional Ascent loan by logging in to your Ascent account then selecting the “Quick Apply” option in your Ascent dashboard. We’ve saved your information from your previous loan, so you just need to review and submit your loan application making it faster and easier to apply.